Privacy Notice

Welcome

This Privacy Notice describes how we process and handle data provided to us in connection with your use of our services. “Personal data” means information related to an identified or identifiable natural person and protected under applicable data protection laws.

Who are we

This notice covers J VPN’s data collection and processing practices with respect to VPN applications offered by J VPN, including the J VPN app.

In this notice, “we,” “us,” and “our” refer to the company that provides you with the services and is responsible for handling your data. For mobile apps, you can identify the provider by reviewing the app’s download page listing or its terms of service.

Age restrictions

Our services are not intended for and may not be used by minors. In this context, minors are individuals under the age of 16 (or such lower age as may be applicable in a jurisdiction). We do not knowingly collect personal data from minors. If we discover that we have collected personal data from a minor, we may close their account and delete associated data without notice.

Key assurances about J VPN

1. What information do we collect about you?

This section describes the various types of information we collect from and about you.

Information you provide to us

• Account information: If you create an account, we may collect your name, username, email, and password.
• Transactional information: Purchases may require payment details handled by payment processors; we may collect billing address, subscription type, currency, purchase dates, and amounts.
• Customer support information: Support requests may include contact details, payment details, and service usage information needed to diagnose issues.
• Other submissions: Surveys, feedback, promotions, job applications, and other communications you send us.

Information collected automatically when using our services

• IP address: We may collect your IP address during use and derive approximate location from it, but we do not store your IP address.
• User interaction data: How you interact with our websites/apps/ads (e.g., UI clicks).
• Device information: Device model, settings, OS, network info, and app version numbers (ad networks collect this only for free users).
• Device hash: A randomly generated unique hash per device; reinstalling can generate a new one; it is not linked to VPN browsing activity or user identity.
• Advertising identifiers: Ad networks may collect AAID/IDFA for marketing and analytics.
• VPN application information: No VPN browsing activity stored; we may collect diagnostic and anonymized usage data like speed, latency, connection success, login success, feature usage, error and troubleshooting reports.
• Cookies & similar technologies: See Section 5.

Information provided to us by third parties

• Referrals: An inviter may submit your email or other contact info.
• Third-party accounts: If you sign up via Google/Microsoft, they may share information with us, depending on your settings.
• Threat information: Security-industry sources may share data to help improve protection (e.g., malicious URL lists), sometimes containing personal data incidentally.

2. What do we use the information for?

• Provide, maintain, troubleshoot, and support our services (e.g., connect you to the best server, resolve reported issues).
• Billing and payments (administration and processing).
• Communications (support responses and service updates; opt out of marketing anytime).
• Improve and develop services (usage trends, capacity planning, threat research, feedback review).
• Marketing and advertising (without using VPN browsing activity).
• Prevent harm or liability (security, fraud prevention, abuse detection).
• Legal compliance (e.g., sanctions/embargo checks, taxes, enforcing rights).

We may also use and disclose aggregated or de-identified data for regulatory compliance, research and analysis, and legitimate business purposes.

3. With whom do we disclose your personal information?

We may disclose your information in these circumstances:

• With your instructions/consent (e.g., third-party account registration).
• Affiliates and service providers helping with payments, analytics, support, infrastructure, and advertising delivery (limited to what’s necessary, under confidentiality/DPA terms).
• Business transfers (to a new owner in a merger/acquisition).
• Legal processes (account data when required by law; we challenge unlawful/overbroad requests; we do not have VPN browsing logs to share).
• Rights enforcement / fraud & abuse prevention.

4. Use of advertising services with free VPN products

For users of our free VPN products, we may serve ads using third-party advertising SDKs. We do not collect or share VPN browsing activity with ad providers. Ad delivery may involve device identifiers and certain device information and may use IP address for approximate location.

You may also opt out of interest-based mobile advertising using the Digital Advertising Alliance (DAA) AppChoices app.

5. Tracking technologies & cookies

6. Security

We employ administrative, organizational, technical, and physical safeguards designed to protect your data against unauthorized access, loss, or modification. Access is restricted to team members who need it to perform job functions. No security measure guarantees 100% protection.

7. International data transfers

We may transfer personal data to countries other than your country of residence to facilitate operations, including to group companies, service providers, and partners. We use appropriate safeguards to help ensure adequate protection. Contact us if you’d like more information.

8. Data retention

We generally retain personal data as long as needed to provide services or as long as you have an account. We may also retain data for legal obligations and legitimate interests (e.g., abuse prevention, legal claims). Residual copies may exist in backups for security.

We do not store or retain data about your VPN browsing activity.

9. Marketing communications and third-party links

Marketing emails: You can unsubscribe anytime. Transactional emails may still be sent.

Push notifications: You can disable them in device settings.

Third-party links: Our services may link to third-party sites; their privacy practices are their own.

10. Your rights

Depending on where you live, you may have rights such as access, correction, restriction, objection, deletion, portability, withdrawal of consent, and lodging a complaint with a data protection authority.

11. Privacy notice updates

We may update this notice due to changes in law, standards, or business practices. Updates will be posted on this page and the “Last updated” date will change. Material changes may be communicated via email or within the services. Continued use after the effective date means the updated notice applies.

12. Contact us

If you have questions or complaints about our privacy practices, contact: privacy@jvpn.app

Regional disclosures

We may provide additional disclosures for certain jurisdictions. Below are examples referenced in this notice.